Ambedkar Institute of Advanced Communication Technologies & Research Government of NCT of Delhi

Objectives of the project

1. Online air ticketing saves time by reducing the time involved in the physical transportation of the  customer to  the reservation counter; online air ticketing process saves time in absolute terms.
2. It enables the customer to purchase tickets from the remote areas, thereby increasing the customer-centricity of the services provided.
3. With a segment of customers opting for the online facilities, the pressure at the reservation counter is substantially reduced.
4. Reduction in the pressure at the reservation counter creates scope to curtail the number of employees at the reservation counters, contributing in cost-cut to the company.
5. With faster, easier and hassle-free services to the customer, the company is poised for a better competitive advantage in face of the oligopolistic structure.
6. Online portal can be used to ascertain any particular facilities that the customer might be looking forward to during the journey.
7. The portal can also be used to inform the prospective customers about the future economy option and other benefits that the company would have planned; thereby, enabling the customer to plan in advance.
8. With the induction of the cash on delivery system, the customer can easily be delivered with his/her air-tickets while being at home.